Refund & Returns Policy
Consumer Contracts Regulations
Change of Mind (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your items, for any reason and without justification. To be eligible:
Items must be unused, in their original packaging, and in a resaleable condition.
You must notify us of your decision to cancel within 14 days of receiving the goods.
You then have another 14 days to return the items.
Refunds will be issued within 14 days of receiving the returned goods.
Note: You are responsible for return shipping costs unless the item is faulty.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described:
Contact us within 30 days of receipt.
We will offer a full refund or replacement at no extra cost to you.
After 30 days, you may still be entitled to a repair or partial refund under the Consumer Rights Act 2015, depending on the situation.
How to Request a Return
Please contact us at treasuretoys3d@outlook.com
Please include:
Your order number
Reason for return
Whether you'd prefer a refund or replacement